Refund policy

Return and Refund Policy

Thank you for shopping with Elisabeth Unlimited. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have [48–72 hours] from the date you received your item to request a return. To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
You must provide a receipt or proof of purchase.

Certain items are non-returnable, including but not limited to:

Gift cards
Downloadable or digital products
Personal care or hygiene items (if applicable)
Items marked as final sale

Return Process

To initiate a return, please contact us at [support@elisabethunlimited.com] with your order number and reason for return. Once your return is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original method of payment within [5–10] business days. Processing times may vary depending on your payment provider.

Please note:

Shipping costs are non-refundable.
If your refund is approved after inspection, a restocking fee of [if applicable, e.g., 10%] may be deducted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support@elisabethunlimited.com].

Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within [48–72 hours] of delivery. Include photos and your order number so we can resolve the issue promptly.